How to Search

A user can leverage the search functionality to find transactions.

Merchants can view transactions for periods up to 60 days. To choose additional search fields, select the Refine Search option.

Refine Search Options:

Search Parameter	Description
Status	Status associated with the transaction, more details on all of Trustly transaction statuses here
Date From	Earliest date to search by; defaults to 60 days prior to current date
Date To	Latest date to search by; defaults to current date
Transaction ID	Primary ID for any transaction in Trustly's system
Transaction Type	Type associate with this transaction, more details around transaction types and their meaning here
Merchant	Merchant user should only be able to view their transactions (or if setup as parent/child, will be able to view transactions based on multiple access IDs)
Amount Min	Minimum value of transaction
Amount Max	Maximum value of transaction
Description	Description is provided by the merchant when they initiate a transaction
Payment Provider	Institution that transaction originated from
Original Transaction ID	Used in scenarios like a refund where the original translation ID was the initial transaction and the refund has a new transaction ID. For captures that are not refunds, this is the Authorize associated with it
Reference	External ID provided by the merchant that can be used to trace a transaction back to their system
Verification Status	This is specific to verification transactions and describes if it has been verified or not
Customer Name	Name of the customer associated with the transaction, this data comes from the merchant
Customer External ID	Identifier from the merchant used in their systems to associate to the transaction