Trustly assigns a Merchant Administrator to the Merchant Portal. This administrator manages and assigns user access.
To help maintain data security, Trustly recommends that you only grant access to users who have an official company domain email address. Do not use personal email addresses.
Trustly may periodically provide the merchant administrator a list of the merchant’s users who have access to the Merchant Portal. We may request the merchant administrator to attest that the list contains only authorized users of the Merchant Portal. The merchant administrator must respond to any such requests within 30 days to ensure uninterrupted access to the Merchant Portal.
The following table lists the roles available to merchants and the access each role provides.
The merchant’s Merchant Portal authorization type determines their authentication method. The following methods are supported:
To prevent a user from accessing the Merchant Portal, select Disable on the User Management page.
To reactivate a user, click Reset Password on the User Management page. The user receives an email with instructions to reactivate their account.