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APIDispute Management

Post a dispute

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This endpoint allows you to recover a retail dispute. The response includes key transaction information, such as the transaction status, as well as amounts, and account details for payment or authorization transactions.

Authentication

AuthorizationBasic

Headers

Idempotency-KeystringRequired

Request

This endpoint expects an object.
transactionIdstringRequired
Transaction ID retrieved from a Trustly Dispute Webhook.
amountstringRequired<=10 characters

The amount to be captured. If the value is omitted, the maximum allowed amount is captured. (maximum of 10 characters with support for 2 decimal places).

Response

OK
transactionIdstring>=1 character

A unique transaction identifier generated by Trustly (15 character max).

transactionTypeenum

Type of transaction record. See Transaction Types

paymentobject
A Trustly Payment
currencyenum

3-letter ISO Currency Code. Currently only USD is supported.

Allowed values:
amountstring>=1 character

The amount of the transaction. (10 characters with support for 2 decimal places)

pendingstring>=1 character

The total amount that is still pending completion. (10 characters with support for 2 decimal places)

paidstring>=1 character

The total amount that was already paid. (10 characters with support for 2 decimal places)

refundedstring>=1 character

The total amount that was refunded. (10 characters with support for 2 decimal places)

reversedstring>=1 character

The total amount that was reversed. (10 characters with support for 2 decimal places)

balancestring>=1 character

The balance of the amount paid, minus the amount reversed and/or refunded. (10 characters with support for 2 decimal places)

paymentProviderTransactionobject
Payment Provider Transaction
statusenum

Status code of the Payment Provider Transaction record. See Transaction Types

statusMessagestring>=1 character

A descriptive status message. (120 characters)

ipstring>=1 character
The client IP address in IPv4 or IPv6 format.
createdAtinteger
The date and time the transaction was created as a UNIX timestamp.
processedAtinteger
The date and time the transaction was processed as a UNIX timestamp.
completedAtinteger
The date and time the transaction was completed as a UNIX timestamp.
updatedAtinteger
The date and time the transaction was last updated as a UNIX timestamp.
merchantReferencestring>=1 character
Merchants internal reference id for the transaction.
recordVersiondouble
The current record version.
ppTrxIdstringOptional>=1 character
internal use only
expiredAtintegerOptional
The date and time the preauthorization will expire as a UNIX timestamp.
originalTransactionIdstringOptional
feestringOptional
timeZonestringOptional
representmentScheduledAtdoubleOptional
paymentProcessorTypestringOptional
statusCodestringOptional
preAuthorizedbooleanOptional

Errors

400
Bad Request Error