Post account feedback

Note for Trustly Pay For apps using Trustly Pay, feedback should be provided on individual transactions rather than on the account. See /transactions/{id}/feedback for transaction-specific feedback details.

Utilize this endpoint to record feedback regarding the result of an ACH payment using the account information verified by Trustly during a Verification Transaction. This feedback data helps optimize account verification scores over time. It is **required** when using Trustly Connect. > **Note for Trustly Pay** > For apps using Trustly Pay, feedback should be provided on individual transactions rather than on the account. See [`/transactions/{id}/feedback`](ref:post-transaction-feedback) for transaction-specific feedback details.

Authentication

AuthorizationBasic

Request

merchantIddoubleRequired

A unique Trustly merchant identifier.

accountobjectRequired

The token is required only when account number and routing number are not sent and vice-versa.

feedbackobjectRequired

The resulting feedback of an ACH transaction

Response

messagestring

Successful message.

Errors

400

Bad Request Error

500

Internal Server Error

$	curl -X POST https://sandbox.trustly.one/api/v1/feedback \
>	-H "Content-Type: application/json" \
>	-u "<username>:<password>" \
>	-d '{
>	"merchantId": 110005514,
>	"account": {
>	"accountNumber": "1000001800",
>	"routingNumber": "124003116"
>	},
>	"feedback": {
>	"status": 5,
>	"subStatus": "R04",
>	"externalId": "01912c39-fb07-7fde-b5cf-80479532075e",
>	"description": "Invalid Account Number",
>	"submissionDate": 1723023197206,
>	"returnDate": 1723023197206,
>	"amount": "0.0",
>	"currency": "USD"
>	}
>	}'

1	{
2	"message": "Feedback received successfully."
3	}